Refund Policy

Note that circumstances beyond our control may necessitate substitutions, alterations or cancellations of orders. Therefore, Black Tower reserves the right to alter or modify the orders if necessary.

When customers aren’t satisfied with our digital services and editorial services like editing and proofreading, they can request for a revision once (not refund) within 4 days of delivery.  Where Black Tower offers an irrevocable services/products that cost materials, we do not issue refunds or revision once the order is completed and left our premises.

Customers are advised to inspect their services/products before leaving our premises. In the case of working with an agent, customers can request for sample or preview of the services/products before accepting to receive it as final delivery. Where Black Tower offers what was not in the quote, customer can make a request and we will make revision (not refund).

As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our web site. However, we realize that exceptional circumstance can take place with regard to the character of the product or services we provide. Therefore we are always open to work things out with customers and find ways to make sure they are satisfied with our product and services.